Frequently Asked Questions
- Do you offer single dog walks?
We believe strongly in the benefits from dogs walking in the pack setting - however, if we assess that your dog is not quite ready for the pack, we do offer private individual walks with our pack-walk assistants. Please schedule an evaluation so we can help you determine which service best suits your dog's needs. Private walk prices vary depending on behavior and location.
- How long are the pack walks? What is the pack walk schedule?
The pack walks are typically one hour in duration, and on days when the heat exceeds 80 degrees, we cut the duration of actual walking to only 30 minutes, spending the other 30 minutes relaxing and staying cool. On average, most dogs are gone a minimum of two hours, with some dogs being gone as long as 4 hours, depending on where you reside on our driving route. Pickups are from 9:00am-11:30am and dropoffs from 12:00pm-3:30pm, Monday through Friday. We do not offer pack walks on the weekends, as we reserve this time to focus on training and walks for boarding Healing Pack Members. Our pack walk assistants do offer private weekend walks upon request.
- What is your screening process for the pack walks?
Every Healing Pack member undergoes an extensive one hour evaluation. This assessment is free of cost to the owner and we will go over training goals, review medical and behavioral history, as well take your dog out on a walk to assess their skills on leash and test their temperament. We will bring balanced dogs to temperament test your dog and assess his/her level of socialization.
- Do you have pet insurance? Are you a part of any professional associations?
Yes, we are fully insured and covered through Petsitters Associates. Pack Leader and co-founder Rachel Allen is a professional member of the International Association of Canine Professionals (IACP). Rachel and Andrew are also both volunteers at Cesar Milan's Fundamentals Courses.
- When are you available for evaluations?
We reserve 8:30am-4:30PM Monday through Friday specifically for our pack walks. For this reason, we conduct all evaluations during the weekends.
- We would love to board our dog with The Healing Pack, but he is physically unable to walk for a full hour. Can we still board him/her?
Unfortunately, we can only offer boarding services to those dogs who are capable of completing a one hour walk, as we bring all our boarding members on the pack walks so they can be fully monitored at all times.
- Do you offer holiday boarding?
We offer holiday boarding, but spaces are limited. Please give at least 1 months notice for major holidays, and add $15 per night for holiday stays.
- How do you handle payment?
Payment is handled via Paypal or credit card through our pet-sitting portal, Time to Pet.
- What is your service area?
Please see the map below to see if we cover your area, or send us an inquiry via our contact page to confirm.
- What leash do you recommend I use for my dog?
For almost every dog we work with, we use a leash called a slip-lead. We've searched far and wide and this is our favorite:
Mountain Dog Products, Super Slip Lead $32.50
Purchase one here
Incredible quality and colors, AMAZING return policy, support a small business!